In early 2022, Connor M. Reeves was the head of platform engineering at a Series B fintech company in San Francisco. The team was shipping fast — too fast. A botched deployment on a Thursday afternoon took down payment processing for 47 minutes. The postmortem ran to 18 pages. The root cause: a configuration drift that no existing tool had caught, combined with a manual rollback process that took 11 minutes instead of 11 seconds.
Connor called his longtime colleague Sarah T. Nakamura, who had been architecting observability infrastructure at a major cloud provider. They spent the next three weeks asking the same question to every engineering team they knew: "How long does your rollback take?" The average answer was 8 to 14 minutes. The best answer was 90 seconds. Nobody could explain why it should take more than one.
David A. Okonkwo, a product leader who had shipped developer tooling to over 400,000 engineers, joined the founding team after a single whiteboard session. The three of them agreed: the problem wasn't technical incompetence — it was tooling that was never designed for the pace and complexity of modern deployment. CI/CD pipelines had evolved, but the intelligent layer on top — anomaly detection, automated remediation, live observability stitched into the deployment loop — had been left to each team to hack together individually.
ConnorLive Platform incorporated in March 2022. The first internal deployment automation prototype was running by June. The first paying customer, a mid-sized SaaS company in Austin, signed in October 2022. By mid-2023, the platform was processing over 10,000 deployments per day. Today, more than 1,200 engineering teams across 40 countries trust ConnorLive Platform to ship software without fear.
The 3am pages are still there — that's the nature of production systems. But now they're followed by a 0.3-second rollback, a structured incident summary, and a root-cause analysis generated before the on-call engineer has finished their first cup of coffee. That's what we built. That's what we're still building.